02/09/2010

No. of complaints about your employees. If you have a high number of complaints about your employees that is bad customer service, For example If Prison guards were abusing the inmates there would be alot of complaints about missconduct.
9 Feb 2010 10:33:10

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No. of damaged or faulty goods returned. When alot of customers are returning items, that means the staff are being careless with handling goods, For example If customers are buying kettles from argos and they are faulty the customer would bring it back for a refund. That is bad customer...